Python Job: Senior Support Engineer

• Support customers on Level-2 and Level-3 technical product issues
• Work as part of a global support team
• Focus on meeting customer SLAs and internal service level targets to maintain quality of service
• Reproduce issues in local environment as required
• Escalate reproduced issues to the Engineering team
• Test and provide workarounds / hotfixes to customers
• Keep customers informed until resolution
• Ensure an overall customer satisfaction
• Schedule and conduct periodic meeting with customers to review and document customer environments
• Work with customers to identify specific needs for additional advice or expertise
• Deploy infrastructure upgrades and enhancements to UAT and Production environments.

The Successful Applicant

• At least five years' experience supporting business-critical systems (Incident, Change and Problem management process) in a large-scale operations team.
• Very good capability in solving technical problems and operating in a fast paced environment
• Restore and Disaster Recovery, and the equivalent technologies on Azure.
• Ability to read/understand & debug Python and Java.
• Working experience with MongoDB, MariaSQL and Postgres.
• Experience with Application Monitoring tools, ideally DataDog.
• Fluent in English

What's on Offer

Working 100% remotely and visiting the client on-site when needed.